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Home appliances purchased on Qonee come with a limited warranty covering manufacturing defects and faulty parts under normal household use. What’s Covered Motor malfunction Electrical failure Defective components Factory assembly issues What’s Not Covered Damage from improper installation or misuse Power surge damage Commercial use (unless specified) Wearable parts (filters, bulbs, fuses, belts) Rust, discoloration, or cosmetic damage Warranty Process Repairs will be handled by brand-authorized service centers. Replacement is offered if repair is not possible. Proof Required Official receipt + serial number verification.

Refund Note – Gadgets Refunds for gadgets will only be processed after a technical inspection confirms the issue. Refunds are not applicable for items damaged by: - Water - Drops - Cracks - Tampering - Unauthorized repairs Once approved, the refund will be sent to your original payment method or Qonee Wallet.