QONEE Privacy Policy

Effective Date: November 17, 2025

1. INTRODUCTION

1.1 Welcome to the QONEE platform, operated by QlickAI and its affiliates (individually and collectively, "QONEE", "we", "us" or "our"). QONEE takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all users of our QONEE website and mobile application (the "Platform"). Users refers to anyone who registers for an account with us to use the Platform, including both buyers and sellers (individually and collectively, “Users”, “you” or “your”). We recognize the importance of the personal data you have entrusted to us and believe it is our responsibility to properly manage, protect, and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose, and/or process your personal data, and to assist you in making an informed decision before providing any personal data to us.

1.2 "Personal Data" means information about an individual who can be identified from that data, whether true or not, alone or in combination with other information accessible to us. Common examples include name, identification number, contact information, and payment details.

1.3 By using the Platform, registering for an account, or accessing the Services, you acknowledge and agree to the practices outlined in this Privacy Policy, and consent to us collecting, using, disclosing, and processing your personal data as described herein. IF YOU DO NOT CONSENT, PLEASE DO NOT USE OUR SERVICES OR PLATFORM. We may update this Policy from time to time, and your continued use constitutes acceptance of any changes.

1.4 This Policy applies alongside other notices, consent clauses, or contractual agreements that relate to the collection, storage, use, disclosure, or processing of personal data, unless expressly stated otherwise.

1.5 This Policy applies to both buyers and sellers, except where expressly stated otherwise.

2. WHEN WILL QONEE COLLECT PERSONAL DATA?

2.1 We may collect personal data when:

• You register or use our Platform;

• You submit forms, applications, or documentation;

• You enter into agreements or provide information about your transactions or interactions;

• You communicate with us via calls, emails, letters, social media, or face-to-face interactions;

• You use our electronic services, including cookies deployed on our Platform;

• You grant permissions on your device for sharing information;

• You link your QONEE account to social media or other external accounts;

• You carry out transactions or submit feedback, complaints, or participate in contests;

• You provide personal data of other individuals with their consent.
  
  

2.2 Personal data may also be collected from affiliates, third parties, service providers, credit agencies, or publicly available sources.

3. WHAT PERSONAL DATA WILL QONEE COLLECT?

3.1 The personal data we may collect includes but is not limited to:

• Name, email, mobile number, date of birth (legal birthdate recommended);

• Billing, shipping, and default addresses;

• Bank account and payment information;

• Device and network information;

• Government-issued identification for verification purposes;

• Marketing preferences and communication history;

• Transaction and usage data;

• Location data;

• Social media and external account information;

• Photographs, audio, or video recordings;

• Aggregate data about engagement with the Platform.

3.2 You agree to provide accurate information and update us in case of changes.

3.3 Linking your social media account to QONEE may allow us to access information provided to your social media provider, managed according to this Policy.

3.4 You may opt-out of certain data collection; however, this may affect your use of the Platform and Services.

4. COLLECTION OF OTHER DATA

4.1 Like most websites and apps, our Platform collects device information (IP address, device type, browser, OS, referring website, pages visited, and times of visit).

4.2 Mobile location services may be used for location-based features. You may disable these features via your device settings.

4.3 Interaction with content, advertising, or software on the Platform may also send additional information to us.

5. COOKIES

5.1 QONEE and our partners may use cookies to improve services, deliver relevant content, track shopping activity, and perform analytics.

5.2 You may refuse cookies via device or browser settings, but some features may be limited.

6. HOW DO WE USE YOUR INFORMATION?

6.1 QONEE may use your personal data for:

• Managing and providing access to the Platform;

• Processing transactions;

• Customer service and support;

• Marketing, promotions, and personalized recommendations;

• Fraud prevention, verification, and risk management;

• Compliance with legal obligations;

• Audits, research, and analytics;

• Storage, backup, or business transactions;

• Any other purpose communicated at the time of collection.
  
  

6.2 We may access or disclose your information if required by law, court order, or to protect the rights, property, or safety of QONEE, users, or the public.

6.3 Purposes may vary by circumstance, and we will notify you if applicable.

7. HOW DOES QONEE PROTECT AND RETAIN CUSTOMER INFORMATION?

7.1 Security measures protect your personal data; access is limited to authorized personnel. Absolute security cannot be guaranteed.

7.2 Personal data is retained in accordance with Privacy Laws. When no longer required, data will be destroyed or anonymized.

8. DISCLOSURE TO THIRD PARTIES

8.1 QONEE may share personal data with affiliates, service providers, business partners, or other third parties for the purposes outlined above.

8.2 Statistical or anonymized data may also be shared with advertising or research partners.

8.3 Data may be shared legally without consent when permitted under applicable laws.

8.4 Reasonable security measures are implemented, but absolute security cannot be guaranteed.

8.5 Sharing YouTube content via QONEE uses Google API Services, subject to Google’s Privacy Policy.

8.6 Users with access to others’ data must comply with Privacy Laws and delete or return data when requested.

8.7 Sellers must comply with Privacy Laws and may only use buyer data for transaction-related purposes.

9. INFORMATION ON CHILDREN

9.1 Services are not intended for children under 13. Accounts found under this age will be closed, and data deleted if submitted without parental consent.

10. INFORMATION COLLECTED BY THIRD PARTIES

10.1 QONEE may use services like Google Analytics to monitor Platform usage.

10.2 Third-party applications may request additional data, which are governed by their own policies.

11. THIRD-PARTY SITES

11.1 We are not responsible for security or privacy of third-party sites linked to our Platform.

11.2 Users access these sites at their own risk.

12. TRANSFER OF INFORMATION OVERSEAS

12.1 Personal data may be stored or processed outside the Philippines for the purposes described, in accordance with Privacy Laws.

13. WITHDRAWING CONSENT, ACCESS, OR CORRECTION

13.1 Withdrawal of Consent

• Email QONEE DPO at dpo.ph@qonee.com to withdraw consent. Services may be limited as a result.
  
  

13.2 Access/Correction

• Access or correct data via account settings or by emailing dpo.ph@qonee.com. A reasonable fee may apply. QONEE reserves the right to refuse corrections as allowed by law.
  
  

14. QUESTIONS OR CONCERNS

14.1 For questions or concerns about this Policy, contact QONEE Data Protection Officer at dpo.ph@qonee.com.