Return & Refund Policy

1. Eligibility for Returns

Items are eligible for return if:

• They are damaged or defective upon arrival.

• The wrong item was shipped.

• The product does not match the description.

2. Return Window

• Buyers may request a return within 7 days of receiving the item.

3. Refund Process

1. Buyer submits a return request.

2. Seller or QONEE reviews the case.

3. Item may be required to be shipped back.

4. Refund is processed within 3–5 business days once approved.

4. Non-Returnable Items

• Perishable goods

• Intimate or hygiene products

• Digital items