Return & Refund Policy
Qonee Return & Refund Policy
Last Updated: November 17, 2025
At Qonee, we want you to be satisfied with your purchase. This Return & Refund Policy explains how you can return items, request refunds, and the conditions that apply.
1. Eligibility for Returns
Items must be returned in original condition, including all packaging, accessories, manuals, and proof of purchase.
Clear photos, screenshots, or videos of the item may be required to process your request.
Items showing signs of misuse, damage, or unauthorized modifications are not eligible for a refund.
Refund eligibility may vary depending on item type, value, or applicable law.
Items must be returned in original condition, including all packaging, accessories, manuals, and proof of purchase.
Clear photos, screenshots, or videos of the item may be required to process your request.
Items showing signs of misuse, damage, or unauthorized modifications are not eligible for a refund.
Refund eligibility may vary depending on item type, value, or applicable law.
2. Return Period
Refund or return requests must be submitted within the allowed return period from the date of delivery.
Late requests may not be accepted unless required by law.
Refund or return requests must be submitted within the allowed return period from the date of delivery.
Late requests may not be accepted unless required by law.
3. Return Process
Contact Qonee Support with your order details, photos/screenshots/videos, and reason for return.
Our support team will review your request and provide instructions for returning the item.
Ship or deliver the item as instructed. Keep a copy of any tracking number or receipt.
Once received and inspected, Qonee will notify you of the approval or rejection of your refund.
Contact Qonee Support with your order details, photos/screenshots/videos, and reason for return.
Our support team will review your request and provide instructions for returning the item.
Ship or deliver the item as instructed. Keep a copy of any tracking number or receipt.
Once received and inspected, Qonee will notify you of the approval or rejection of your refund.
4. Refunds
Approved refunds will be issued using the original payment method whenever possible.
Refund processing may take 5–10 business days depending on payment provider and bank.
Shipping costs are non-refundable unless the return is due to Qonee’s error.
Approved refunds will be issued using the original payment method whenever possible.
Refund processing may take 5–10 business days depending on payment provider and bank.
Shipping costs are non-refundable unless the return is due to Qonee’s error.
5. Exchanges
Exchanges may be offered on eligible items depending on stock availability.
Contact Qonee Support for exchange inquiries.
Exchanges may be offered on eligible items depending on stock availability.
Contact Qonee Support for exchange inquiries.
6. Non-Returnable Items
Gift cards, digital downloads, and personalized/customized products are non-returnable unless defective.
Items damaged due to user negligence cannot be refunded.
Gift cards, digital downloads, and personalized/customized products are non-returnable unless defective.
Items damaged due to user negligence cannot be refunded.
7. Contact Information
For return or refund requests, contact:
Qonee Support
Email: support@qonee.com
Phone: 0454990823
© 2025 QONEE. All rights reserved.
